Frequently Asked Questions



Ans. Professionals can download the mobile application Mentagram from Google Playstore and iTunes. The following steps need to be followed for Login. Step 1: If you have your MUID (Mentagram Unique ID Number), you could register using the same. If not, go through the regular registration process. Step 2: Once having registered you can access your clients for counselling/consultation.
Ans. On registration and successful verification of documents your profile gets viewed by perspective clients who can then seek online consultation based on the online consultation schedule provided by you.
Ans. You can recommend Mentagram to a client/colleague by sending him a joint request by adding his mobile number and email id.
Ans. On receiving a request from client, you can either accept or reschedule.
Ans. You could share client’s information subject to his approval, to a colleague for second opinion or joint consultation.
Ans. Mentagram has a three tier rating system.
(i) Mentagram verified – Only Mental Health Professionals whose credentials are fully verified receive this rating
(ii) Client rating - Clients can rate their experience with their professionals . The mean of the rating available will be shown as Client rating.
(iii) Mental Health content – Based on the number of blogs shared by you and the number of views and likes, a rating will be provided.
Ans. Blogs can be read from mobiles, tablets and your pc login whereas blogs can be written and posted only from your pc login. All content are scanned for plagiarism before being posted.

Ans. Mentagram is a secure gateway over a mobile application for connecting clients across the country with Mental Health professionals be it psychiatrist, psychologists or counselors.
Ans. Clients can download the mobile application Mentagram from Google Playstore and iTunes. The following steps need to be followed for Login. Step 1: If you have your MUID (Mentagram Unique ID Number), you could register using the same. If not, go through the regular registration process. Step 2: Once having registered you can access Mental Health information, Mental Health Assessments (Free and Paid) and can search for a Mental Health professional for counselling/consultation
Ans.Only Mentagram certified professionals who have submitted requisite documents and have been verified by our team are only entitled for consultation
Ans. Once you seek consultation and having scheduled with a professional , app will take you to the payment gateway where payment can be made.
Ans. You can recommend Mentagram to a friend by sending him a joint request by adding his mobile number and email id.
Ans. Each Mentagram ID is for an individual. For seeking consultation for your family you can recommend them to download the app, enter the profile and after having successfully registered can seek consultation.
Ans. Mentagram provides facilities for seeking second opinion. Your Mental Health Professional or you can share your profile with another psychiatrist/psychologist/counselor for seeking a second opinion.
Ans. As a policy, Mentagram does not offer any refund. The same amount can be adjusted towards future consultations.
Ans. You could search for a Mental Health Professional, Psychiatrist/Psychologist/Counsellor, view their online availability schedule and request an appointment. On having done the same, the request will be submitted to the Mental Health Professional who would either accept a request or reschedule.
Ans. You can at any time select a professional for yourself and seek consultation.
Ans. At the scheduled time, you could either have a video or audio consultation with your professional. Texting would be available for 24 hours post your consultation.
Ans. Psychiatrists can provide prescriptions online.
Ans. In your upcoming consultations you can request a reschedule. The same will be sent to your Mental Health Professional who can accept or reschedule.
Ans. The captured images of medical records of can be uploaded and shared with your Mental Health Professional.
Ans. If the MHP does not respond till the scheduled time or leaves the portal, the amount paid can be used for subsequent consultation with another MHP.